Amid the ongoing uncertainty of COVID-19, we have modified our cancellation policy to offer greater flexibility to all our clients. We hope this will alleviate any stress and hesitation you have about an upcoming appointment. If you need to reschedule for whatever reason, and especially if you are not feeling well, we understand and request for you to please contact us as soon as possible to reschedule. To further support you, there will be no penalties for cancellations.
Due to COVID-19, we are temporarily limiting the number of daily appointments. The health and safety of our clients and staff is very important to us. For this reason, walk-in appointments will not be accepted and clients who are not currently receiving a service will be asked to step out in order to control the number of people within the spa. If you are experiencing a fever, cough, or sore throat, please reschedule your appointment for when you are no longer symptomatic. If you have been to a COVID-19-impacted area or have been in close contact with a person infected with COVID-19, we ask that you please reschedule your appointment for 14 days past the date of contact. Please note, we are requesting that clients wear face coverings when they arrive for their appointments.
In the event that you unable to keep your scheduled appointment with us, please contact us by phone at least 6 business hours prior to your appointment. If you do not reach us, please leave a message on our voicemail system.
Cancellation or No Show Fee $30 per appointment.
When you book an appointment with us, that time is set aside for you – and ONLY you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.
Late Policy: Please understand that our massage therapists only get paid when they deliver a service… therefore missed appointments or being late are costly for us and prevent us from catering to other clients. If late our therapist will give you the amount of time left for the appointment.
Example: Appointment time: 10am – 60 Minute and shows up at 10:15 will get only receive 45 Minutes. It's important to remember to arrive early to guarantee that you'll receive your full session.
With that said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 6 hours prior to your scheduled appointment, you will be required to pay the late notice fee prior to your next service being rendered.
We recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) so your therapist may make an exception to the above policies on those rare occasions.