All staff will be trained and educated on COVID-19 risk factors and ensure they are aware of respiratory etiquette, proper hand-washing, and proper care and use of PPE.
We encourage that both the therapist and the client wear a face covering. Mask will need to be worn in common areas to prevent the risk of exposure. We ask that you bring a mask with you, if you have one. If not, we will provide you with one. If you have a preference, please mention when booking.
We have added UVC light sanitizer and HEPA medical grade air purifier in every room. Using UVC light (Front Desk only) in each room to clean. In Process : Add sign to door that room is closed for 30 minutes while UVC is sterilizing. blob:https://smile.amazon.com/ad8eada6-5418-4cf5-b39d-35e94bdfa0a3
Every treatment room cloth chairs have been replaced with wooden ones that we can clean properly.
In between appointments all LMT need to stay in their treatment rooms and not cognate in the breakrooms.
Lobby is no waiting zone and staff Breakroom is off limits since we cannot maintain a proper social distancing.
All notes will be done at home or on personal computer. Communal Staff Computers in the breakroom will not allowed to be used at this time.
Clients will be asked to pre-pay over the phone. If they would like to leave a CASH tip they will be asked to use a ziploc bag which we will provide in lobby. You can always call back after your session and pay for a tip for your therapist.
We have always had disposable gloves however do not suggest wearing them while giving a massage. Service providers wearing gloves during services upon client request. Again, washing your hands after every session is best. You will have hand santizer in every treatment room. Additional 30 minutes will be added after every service at this time. This will not effect your massage time only allow extra time for the therapist to proper disinfect every treatment room properly advised by the CDC, WHO & DOH. It takes 10 minutes for some cleaning products to effectively kill pathogens. Given this fact, and the other protocols necessary, we believe it is prudent to allow 30 minutes before your next client.
Front Desk will have new protocols for doing laundry. They will wear re-usable gloves and smock to handle dirty laundry.
LMT will be wearing Smock over their clothing during Massage sessions.
Every LMT should take their own temperature before each work day begins to ensure they are not presenting with any coronavirus symptoms.·
Avoid shaking hands with clients or hugging. Consider sharing with clients that you’ll eliminate casual conversation and remain in minimal necessary in-session conversation mode through the duration of the session.
Only the people scheduled for a service is allowed in the building. No kids or family members may wait inside. So please leave them at home.
Make sure to wash hands with soap and water for at least 20 seconds before coming in.
Front Lobby Door will remain LOCKED until Front Desk Manager or LMT opens it to let in or let out a client. Masks need to be wear in the presents of any client.
All blankets and linens are properly cleaned after each session.
- Removed clutter, knick-knacks, and unnecessary items that don’t serve a purpose to your practice. Removed items such as (e.g., soft, comfy armchair) with surfaces that can’t be cleaned properly. There may be a time for these things to return to your treatment room, but for now, think about every surface a client interacts with in your space and how you can keep those surfaces clean for the health of all your clients.
- Removed all product testers and samples from your shelves and counters.
- Lobby is no waiting zone since it’s too small. There was no why to follow proper protocol seating in any waiting areas, both in regards to their cleanability and their spacing so that clients are 3–6 feet apart, per the CDC; stagger client appointment start and end times so there is no client overlap in the waiting area.
- Remove unnecessary and communal items, including pillows and magazines.
- Eliminate self-serve items and treat jars, and move water dispensers to a place where the practitioner controls their use.
Clean Protocols by EPA standards
- Do a deep clean of all spaces. Use EPA-approved cleaning products and protocols on all surfaces in your space, top to bottom. Follow the disinfectant contact time, per the product manufacturer. Establish a cleaning schedule for a bathroom in a clinic setting (for example, every 20–30 minutes) and in a sole practitioner setting (wipe down bathroom surfaces after every client visit).
- Wash all linens, rugs, blankets, and curtains thoroughly and clean any holding receptacles for dirty laundry. Consider whether a laundry service would be helpful to you at this time. As customary, ensure you have a secure and covered way to store fresh linens and a separate lidded and lined receptacle for dirty linens.
- Clean bolsters, tables, chairs, and stools as directed by the CDC and product manufacturer. Certain porous materials can start to break down with repeated chemical disinfectant use. Barrier protections might be in order for tables, chairs, and bolsters.
- Clean light fixtures and switches; doorknobs, doors, and door frames. Clean floors thoroughly.
- There’s hand sanitizer, cleaning wipes, and facial tissues available in all spaces. We have disposable paper towels or a standing wipe dispenser available to use when handling doorknobs.
- Removed nonporous chair or large hard-surfaced/plastic basket for clients to put their clothes on/in. You do not want client clothing to be laid over soft furniture that the next client will then sit on as they remove their shoes or disrobe.
- Adding a high-efficiency particulate air (HEPA) purifier. Although there is no direct evidence yet that these types of air purifiers can reduce the transmission of COVID-19, their use with similar viruses indicates they might help in some situations, and it would be logical that these filters could reduce concentrations of COVID-19 particles that remain airborne.
Questions to ask a client in your day-before reminder/screening call:
- Have you had a fever in the last 24 hours of 100°F or above?
- Do you now, or have you recently had, any respiratory or flu symptoms, sore throat, or shortness of breath?
- Have you been in contact with anyone in the last 14 days who has been diagnosed with COVID-19 or has coronavirus-type symptoms?
- If yes on any, reschedule without penalty.
- Explain your revised Cancellation Policy and that there is no penalty if they wake up with cold or flu symptoms and need to cancel on day of, but to still notify you as soon as possible.
- New Cancellation Policy -We have modified our cancellation policy to offer greater flexibility to all our clients. We hope this will alleviate any stress and hesitation you have about an upcoming appointment. If you need to reschedule for whatever reason, and especially if you are not feeling well, we understand and request for you to please contact us as soon as possible to reschedule. To further support you, there will be no penalties for cancellations.
- New Booking Policy : Due to COVID-19, we are temporarily limiting the number of daily appointments. The health and safety of our clients and staff is very important to us. For this reason, walk-in appointments will not be accepted and clients who are not currently receiving a service will be asked to step out in order to control the number of people within the establishment. If you are experiencing a fever, cough, or sore throat, please reschedule your appointment for when you are no longer symptomatic. If you have been to a COVID-19-impacted area or have been in close contact with a person infected with COVID-19, we ask that you please reschedule your appointment for 14 days past the date of contact. Please note, we are requesting that clients wear face coverings when they arrive for their appointments.
Practitioner Sanitation Protocols
- Upon leaving the treatment room, immediately undergo your handwashing protocol while the client dresses. Do not touch or adjust your face covering. Wash hands thoroughly, up to the elbows, using WHO guidelines for best practices.
- Do not remove your face mask until you’ve taken payment for services and the client has left. If you must handle cash, check, or credit cards, do so using a pair of disposable gloves. Once the client leaves, dispose of the gloves, and remove your uniform shirt or apron, folding it in on itself and keeping the soiled surfaces inside. Place in a lidded container for daily laundry removal and wash hands before next removing your face mask carefully for additional uses. Finally, redress in a clean shirt.
- Hand hygiene after removing PPE or clothing is particularly important to remove any pathogens that might have been transferred to bare hands during the removal process. If hands are visibly soiled, use soap and water before applying alcohol-based hand sanitizer. For the removal of masks, the CDC says you must wash your hands both before and after removal. (See more PPE guidelines in blog post)
- Begin room sanitation.
Sanitation Between Clients
- After each session therapist will conduct new cleaning protocols by wiping down bathroom surfaces (doorknobs, toilet handles, sink areas, light switches, etc.), reception-area countertops, point-of-sale equipment, and chairs (arm rests).
- All Front Desk Managers will be cleaning all common areas in the establishment before and after each client.
Sanitation at End of Day
- Empty all trash cans (each trash can has a liner), then use cleaning cloths to wipe the inside and outside of the garbage can thoroughly.
- Do end of day post-client cleaning, including the phone, keyboard, thermometer, and all light switches and doorknobs, as well as the bathroom and any other surfaces clients came in contact with.
- We have added UVC light sanitizer and HEPA medical grade air purifier in every room. Using UVC light (Front Desk only) in each room to clean. In Process : Add sign to door that room is closed for 30 minutes while UVC is sterilizing. **Will need to wear protective eyewear and use remote timer to turn on and off outside the sterilizing area**