In the event that you unable to keep your scheduled appointment with us, please contact us by phone at least 6 business hours prior to your appointment. If you do not reach us, please leave a message on our voicemail system.
Cancellation or No Show Fee (Full Price of Service):
30 minute ~$40
45 minute~ $60
60 minute ~$80
75 minute ~$100
90 minute ~$120
2 hour ~ $160
When you book an appointment with us, that time is set aside for you – and ONLY you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.
Please understand that our massage therapists only get paid when they deliver a service… therefore missed appointments are costly for us and prevent us from catering to other clients.
With that said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 6 hours prior to your scheduled appointment, you will be required to pay the late notice fee prior to your next service being rendered.
We recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) so your therapist may make an exception to the above policies on those rare occasions.